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Improving Veteran Benefit Services Through Efficient Data Streaming

« Kafka Summit Americas 2021

Having information on our Veterans and Veteran services is not an issue. The VA (VETERANS AFFAIRS) currently has petabytes of data on Veterans, the services they receive and the level of benefit to which those services align. The challenge we are aiming to solve through Confluent is the ability to publish eventing data in a manner consumable by various products - be they in–house applications or VA mobile apps - to rapidly notify a Veteran or service provider about key information concerning a claim or services received. Such information could include a change in status of a claim, requests for additional documentation to support a claim or appeal or what information should be shared when calling into the call center or what level of benefits are due when checking in at a hospital. This technology will enable the VA to provide accurate, real-time information on a claim, appeal or rating for our Veterans.

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