If you are unable to access this Policy due to a disability or any physical or mental impairment, please contact us using the contact details in the How to Contact Us section and we will arrange to supply you with the information you need in an alternative format that you can access. You can also access a printable version of this Policy.
(1) When you visit our Sites, and in the usual course of business, such as in connection with our events, sales, and marketing activities (collectively, "Visitors"); and
(2) When you register to or otherwise use Confluent Products whether as an individual, as an applicant, team member, or employee of our customers (collectively, "Users").
We recommend that you read this Policy in full to ensure you are fully informed. However, to make it easier for you to review those parts of this Policy, which apply to you, we have divided up the document into the following sections:
Confluent is a company headquartered in Mountain View, California. Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Confluent’s cloud-native offering is the foundational platform for data in motion – designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.
The information we collect depends on the context of your interactions with Confluent and the choices you make (including your privacy settings), the Products and features you use, your location, and applicable law.
(i) Information You Provide to Us
WHEN YOU VISIT OUR SITES
Certain parts of our Sites may ask you to provide personal information voluntarily. We collect and store personal information that you directly provide us through our Site, through interactions on social media, participation in a survey or promotion, application for a job, when downloading white papers on our Sites, and at events. We will collect certain personal information so that we may fulfill your request or keep in touch in connection with our sales and marketing activities (always in accordance with your marketing preferences). Information we collect includes:
WHEN YOU USE OUR PRODUCTS
If you are a User, you or your employer, may provide certain personal information to us through the use of Confluent Products - for example, when you register for a Confluent account to access and use our Products, when you consult with customer support, or send us an email or communicate with us in any way. Personal information we collect may include:
(ii) Information We Collect Automatically.
WHEN YOU VISIT OUR SITES
This information we collect includes:
WHEN YOU USE OUR PRODUCTS
When you use our Products, we collect certain technical information from your browser or device automatically. This information includes:
(iii) Information We Collect from Third-party Sources.
We may occasionally receive your personal information from third party sources including our affiliates, marketing and research partners, and companies such as DiscoverOrg (contact database), Hootsuite (social media management platform), Kickfire (company database), and LinkedIn.
Users of our Products may also provide your personal information when they identify you as a billing, support, or technical contact, or when inviting you to use our Products or attend our events. If you integrate or link a third-party service with our Sites or Products, we may receive personal information about you from that third-party service based upon the settings and permissions you've established with such third party service, and that third party service's privacy practices.
The types of information we collect from third parties may include contact information, demographic data, and content and communications. We use this information to maintain and improve the accuracy of the records we hold about you, identify new customers, and provide a more tailored advertising experience. We may combine this information with other information we collect about you through our Sites and Products.
When you are asked to provide personal information, you may decline. But if you choose not to provide information that is necessary to provide certain Products, those Products may not be available or function correctly.
Finally, you have the option to create a Confluent Cloud account and log into such account using Google sign-in services. Google sign-in services will authenticate your identity and provide you with the option to share with us certain information, such as your full name, nickname, e-mail address and picture. Confluent receives this data from Google as part of the creation, authentication and authorization framework in connection to your Confluent Cloud account.
Web Beacons. We may collect information using Web beacons. Web beacons are electronic images that may be used on our Site, Products, or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness, and to tell if an email has been opened and acted upon.
Telemetry data. If you prefer that we do not collect certain telemetry data, including IP Address, through KSQLDB or Health+, you can turn off the collection of this data as detailed in our More Information page. Please note that if you initiate a support request, you may be required to provide us with certain log information or other data about your systems, servers, and clients to allow us to provide such support services.
Confluent processes personal information for the following business purposes, and if you are a resident in the EEA or UK, on the legal basis identified below:
We may share or disclose your personal information to the following categories of recipients:
Depending on your location, your jurisdiction, and subject to applicable law, you may have the rights below with regard to the personal information we control about you. We will respond to your requests within the appropriate timeline under applicable law.
Communications preferences. You can stop receiving promotional emails from us by clicking on the “unsubscribe link” provided in such emails or by contacting us at the contact details set forth below. In addition, you can make changes to your preferences in our Preference Center at https://www.confluent.io/email-preferences/. We make every effort to promptly process all unsubscribe requests. If you opt out, we may still send you transactional communications (e.g., non-promotional emails such as emails about training and events you registered to attend and technical or security notices).
Privacy Rights (EEA residents & California Consumers). EEA residents and California consumers are afforded certain privacy rights by relevant privacy laws, such as the General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act ("CCPA"), respectively. Please see below for applicable rights under each legal regime.
European Data Protection Rights (EEA Residents)
If the processing of personal data about you is subject to European Union data protection law, you have certain rights with respect to that data:
The California Consumer Privacy Act (“CCPA”), provides California residents with the following rights:
If you are a California resident seeking to exercise your CCPA rights, or if you are an authorized agent wishing to exercise CCPA rights on behalf of someone else, please use this form or e-mail us at firstname.lastname@example.org.
Please note that to protect your personal information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent's identity to protect your personal information.
California law requires us to provide California consumers with some additional information regarding how we collect, use, and share your "personal information" (as defined in the CCPA). Throughout this Policy, we discuss in detail the specific pieces of information we collect from you or your device and discuss how we use and share such information.
As described in detail in section 2 above we may collect the following categories of information about you through the Confluent Product or when you visit our sites:
Keeping your information safe. Confluent cares about the security of your information and takes reasonable and appropriate technical and organizational measures designed to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction of personal information. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information. For this reason, you should be mindful of the information you provide to us.
Lawful basis for processing personal information (EEA only). If you are located in the European Economic Area (EEA), Confluent, Inc., is as a rule the data controller of your information. For more details on the legal bases used for the processing of your personal information, please see section 4 "Our Use of Personal Information".
Our legal basis for collecting and using the personal information above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will indicate this at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences, if any, if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of a third party), we will indicate to you at the relevant time what those legitimate interests are.
Retention. We retain personal information for as long as we have an ongoing legitimate business need to do so. For example, we retain your account information for as long as your account is active or as needed to provide you with Products you have requested or authorized, including maintaining and improving the performance of the Products and protecting system security. We also retain personal data as needed to maintain appropriate business and financial records, protect our legal interests, resolve disputes, or comply with legal or regulatory requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will store your personal information using appropriate security measures and take appropriate steps designed to isolate it from any further processing until deletion is possible.
If you have any questions, complaints, or concerns about how your information is handled, please email us at email@example.com. Our main address is 899 West Evelyn, Mountain View, CA 94041, USA. Our EU representative’s contact information is Confluent Germany GmbH c/o Osborne Clarke, Innere Kanalstraße 15, D-50823 Cologne, Germany and may also be reached at firstname.lastname@example.org. Our United Kingdom representative’s contact information is Confluent Europe Ltd. - EMEA, 1 Bedford Street London WC2E 9HG and may also be reached at email@example.com.