Confluent delivers an event streaming platform based on Apache Kafka® that empowers insurers to easily access data as real-time streams, unlock legacy data, and integrate data silos. This enables insurers to build innovative applications, deliver premium customer experiences, and meet stringent regulatory requirements.
Deliver a premium customer experience by moving claim processing from batch to real-time. Develop bots to handle low-value, low-risk claims to automate the process of claim verification. Reduce delays and costs while improving customer satisfaction.
Enable new business models by offering personalized premiums based on real-time data collection from IoT devices. Offer a real-time quote system across digital channels to increase customer satisfaction and transparency.
Consolidate data from various disjointed systems to get a complete unified view of customers.Re-engage in a timely manner by sending notifications to cross-sell and upsell relevant services. Provide call center agents a complete and up-to-date view of the customer, reducing time to resolution. Develop Chatbots to resolve customer queries efficiently.
Aggregate and build data lakes to analyze data in real-time. Accelerate time to insights with real-time analytics to enable faster executive decision making. Integrate into modern cloud-based services for data visualization and reporting. Analyze transactions in real-time to detect fraudulent transactions and send notifications. Perform fraud analytics to identify patterns.
Capture data from all sources for centralized management and identify real-time threats. Filter appropriate data for downstream analysis with specialized tools for security incident and event management (SIEM). Aggregate data to validate and conform to reporting standards. Build a centralized compliance hub to adhere to various regulatory requirements.
Confluent was founded by the original creators of Apache Kafka. As such, Confluent delivers an event streaming platform based on Kafka, available as both self-managed software and a fully managed cloud service, and we complement it with Kafka committer-driven expertise in the form of professional services, expert training, and enterprise support. We’ve extended Kafka to create a truly secure, resilient and compliant event streaming platform that retailers demand.