Confluent Subscription and Support




A subscription to Confluent Platform provides exclusive access to a complete set of commercial features that add mission-critical reliability to your platform, as well as 24x7x365 enterprise support for every component of your architecture, including Apache Kafka (inclusive of Kafka Connect and Kafka Streams,) Apache ZooKeeper, and Confluent community features, such as KSQL, Schema Registry and REST Proxy.

Access to Commercial Features

Control Center

Delivers a GUI to control and understand key aspects of an Apache Kafka cluster


Enables replication across data centers and public clouds for disaster recovery and distributed pipelines

Auto Data Balancer

Optimizes resource utilization through a rack-aware algorithm that rebalances partitions across a Kafka cluster

MQTT Proxy

Provides access to Kafka from MQTT devices and gateways without the need for a MQTT Broker in the middle


Offers commercially licensed connectors developed and supported by Confluent


Automates deployment and key operations of Confluent Platform on Kubernetes

Security Plugins

Provides pass through client credentials for REST Proxy and Schema Registry and mapping of AD/LDAP groups to Kafka ACLs

Role-Based Access Control (Preview)

Provides secure authorization of access to resources by users and groups


Confluent employs some of the world’s foremost Apache Kafka experts, and that expertise shows in the level of support we can provide.

A subscription to Confluent Platform offers a scaling level of support appropriate to the size of the environment and service levels required, which can include:

  • 24/7 support
  • Access to the Confluent Knowledge Base
  • Response times as fast as 30 minutes based on service level agreement (SLA)
  • Full application lifecycle support from development to operations
  • Emergency patches not yet included in open source Apache Kafka
  • Access to expert support engineers who work directly with Kafka committers


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