Nationwide Building Society

Challenge

Embark on a digital transformation to respond to competitive market as well as new banking regulations, increase digital activation, respond to increasing payment volumes, and meet member expectations for customer experience.

Solution

Investing in technology such as Confluent and digital capabilities to be primed for the next generation of digital innovation. Confluent is the foundation for an “event hub” and part of a resiliency and agility program.

Results

• Confluent is enabling agility and autonomy in digital development teams
• The first use case with Speed Layer should remove c7bn requests / year from the HPNS
• Kafka will help Nationwide maintain its service availability despite unprecedented demand
• Kafka and streaming being adopted across multiple lines of business, both top down strategic use cases, but also bottom-up engineering led demand
• Speed Layer, Streaming and Kafka will help Nationwide head-off the threat from agile challenger banks