Privacy Policy

Confluent, Inc. (“Confluent,” “we,” “our,” or “us”) understands that privacy is important to our online visitors to our website (our “Website”) and users of our products and services (our “Products”). This Privacy Policy explains how we collect, use, share and protect your personal information that we collect in relation to the use of our Website and our Products. By using our Website and our Products, you agree to the terms of this Privacy Policy and our Terms of Use at https://www.confluent.io/terms-of-use.

Click on the links below to jump to each section:

  1. WHAT INFORMATION DO WE COLLECT AND FOR WHAT PURPOSE?
  2. HOW WE USE COOKIES AND OTHER TRACKING TECHNOLOGY TO COLLECT INFORMATION
  3. SHARING OF YOUR INFORMATION
  4. YOUR CHOICES ABOUT YOUR INFORMATION
  5. HOW WE STORE AND PROTECT YOUR INFORMATION
  6. CHILDREN’S PRIVACY
  7. LINKS TO OTHER WEBSITES AND SERVICES
  8. HOW TO CONTACT US
  9. CHANGES TO OUR PRIVACY POLICY

 

WHAT INFORMATION DO WE COLLECT AND FOR WHAT PURPOSE?

We may collect and store personal information that you enter in our Website or provide to us in some other manner, or that we gather or collect from your use of our Products (including through a technical support request that you initiate) including your name, entity name, email address, location, Internet protocol ((“IP”) address,  product interest, and any notes you enter into a web form. We may also collect any communications between you and us, as well as any information you provide if you take part in any interactive features of the Website.

We may also receive information about you when you interact with us through various social media, for example, by liking us on Facebook or following us on Twitter. The data we receive from your social network is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Website. We use this information to operate, maintain, and provide to you our Website and our Products. We may use this information to communicate with you, such as to send you email messages, and to send you information about our activities. For more information about your communication preferences, see “Your Choices Regarding Your Information” below.

 

HOW WE USE COOKIES AND OTHER TRACKING TECHNOLOGY TO COLLECT INFORMATION

We and our third party partners may automatically collect certain types of usage information when you visit or use our Website or use our Products. For instance, when you visit our Website, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the Website (e.g., the pages you view, the links you click, how frequently you access the Website, and other actions you take on the Website), and allow us to track your usage of the Website over time. We may collect log file information about your browser or mobile device each time you access the Website. Log file information may include anonymous information such as your web request, IP address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the Website, domain names, landing pages, pages viewed, and other such information. We may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Website. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Website. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the Website. Although we do our best to honor the privacy preferences of our Users, we are not able to respond to Do Not Track signals from your browser at this time, as we believe that there is no consistent industry standard for how to respond to Do Not Track browser settings.

When you access our Website by or through a mobile device, we may receive or collect and store a unique identification numbers associated with your device, as well as information about your mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device.

When you use our Products, we may also collect certain broker and cluster metadata, including without limitation, your IP Address, to track and aggregate non-personal information. For example, we use IP addresses to monitor the regions from which Users use our Products.

We may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including advertising; (c) provide and monitor the effectiveness of our Website and Products; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Website and Products; (e) diagnose or fix technology problems; and (f) otherwise to plan for, research and enhance our Products.

 

SHARING OF YOUR INFORMATION

We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Your Choices About Your Information” section below.

We may share your personal information with:

  • Other companies owned by or under common ownership at Confluent. These companies will use your personal information in the same way as we can under this policy;
  • With our partners and other third parties whose information we believe you may enjoy;
  • Third-party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements, providing analytic services;
  • Other parties in connection with a company transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of a bankruptcy or related or similar proceedings; and
  • Third parties as required by law or subpoena or to if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use www.confluent.io/terms-of-use or to protect the security or integrity of our Website and Products; and/or (c) to exercise or protect the rights, property, or personal safety of Confluent, our Users, or others.

We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.

 

YOUR CHOICES ABOUT YOUR INFORMATION

How to control your communications preferences: You can stop receiving email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Website-related communications (e.g., changes/updates to features of the Website, technical and security notices, etc.).

Online Advertising. We may permit third party online advertising networks or social media companies to collect information about your use of our website over time so that they may play or display ads that may be relevant to your interests on our Service as well as on other websites or apps. Typically, the information we share is provided through cookies or similar tracking technologies. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org). If you access our service on your mobile device, you may not be able to control tracking technologies through settings.

How to control collection of your IP address related to your use of our Products: If you prefer that we do not collect certain cluster and broker metadata from your use of our Products, you can turn off the collection of this metadata by setting

confluent.support.metrics.enable=false

in the broker configuration and restarting the broker. See the Confluent Platform documentation for more information.  Please note that if you initiate a support request, you may be required to provide us with certain log information or other cluster or broker metadata in order for us to provide such support services.

 

HOW WE STORE AND PROTECT YOUR INFORMATION

Storage and processing: Your information collected through the Website may be stored and processed in the United States or any other country in which Confluent or its subsidiaries, affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Confluent or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping your information safe: Confluent cares about the security of your information, and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through the Website and our Products. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, Confluent will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Retention: We will retain your information for as long as your account is active or as needed to provide you with our Products, however, please note that some personal information, may remain in our records to the extent necessary to protect our legal interests, improve our Products, or document compliance with regulatory requirements.

 

CHILDREN’S PRIVACY

Confluent does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us at contact@confluent.io

 

LINKS TO OTHER WEB SITES AND SERVICES

Our Website may integrate with or contain links to other third party sites and services. We are not responsible for the practices employed by third party websites or services embedded in, linked to, or linked from the Website and your interactions with any third-party website or service are subject to that third party’s own rules and policies.

 

HOW TO CONTACT US

If you have any questions about this Privacy Policy or the Website, please contact us at contact@confluent.io

 

CHANGES TO OUR PRIVACY POLICY

Confluent may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically.

This privacy policy was last modified on 8 December 2015.