Confluent Cloud Support

Kafka Expertise at Your Fingertips

Basic Support

Basic Support is included for all Confluent Cloud customers. Access a wide range of community supported options.

Support Portal

Experts available 24x7 for Confluent Cloud Enterprise subscribers & Confluent Cloud users who have completed registration for a paid support plan.

Confluent Cloud Support Plans


Scope
Expert Kafka Technical Support
Case Severity/Response Times
Proactive Guidance
Pricing
Scope
Recommended for experimenting & non-prod
Expert Kafka Technical Support
  • 24 x 7 Coverage
  • Unlimited support contacts
  • Unlimited support cases
Case Severity/Response Times
  • Critical Business Impact (P1)within 8 business hours
  • Moderate Business Impact (P2)within 8 business hours
  • Minimal Business Impact (P3)within 8 business hours
  • General Guidance (P4)within 2 business days
Proactive Guidance
Pricing
Greater of $29 per monthor5% of monthly usage
Scope
Recommended for production applications
Expert Kafka Technical Support
  • 24 x 7 Coverage
  • Unlimited support contacts
  • Unlimited support cases
Case Severity/Response Times
  • Critical Business Impact (P1)within 60 minutes
  • Moderate Business Impact (P2)within 4 hours
  • Minimal Business Impact (P3)within 8 business hours
  • General Guidance (P4)within 2 business days
Proactive Guidance
Pricing
Greater of $1000 per monthor10% of first $50,000 of usage +
8% of next $50,000 of usage +
6% of next $900,000 of usage +
3% of usage over $1M per month

Premier

Contact Us
Scope
Recommended for mission critical applications
Expert Kafka Technical Support
  • 24 x 7 Coverage
  • Unlimited support contacts
  • Unlimited support cases
Case Severity/Response Times
  • Critical Business Impact (P1)within 30 minutes
  • Moderate Business Impact (P2)within 2 hours
  • Minimal Business Impact (P3)within 8 business hours
  • General Guidance (P4)within 2 business days
Proactive Guidance
  • Assigned Technical Account Manager (TAM)
  • Quarterly technical wellness review & quarterly business review
Pricing

Community Support

As a Confluent Cloud customer, you have a variety of community supported options to help you Stream On

Contact Us

Do you have a sign-on, account management, or other non-technical issue? Contact us and we will respond within one business day.

Documentation

Our user documentation provides answers to many of the most common questions. Try searching docs for your specific issue.

Community Forum

Join the community forum on Slack for community-based support.

Cloud Status

Check the status of the Confluent Cloud service for more information on service status and outages.

Upgrade to 24 x 7 support

Compare Plans

We use cookies to understand how you use our site and to improve your experience. Click here to learn more or change your cookie settings. By continuing to browse, you agree to our use of cookies.