Recommended for experimenting & non-prod
Recommended for production applications
Recommended for mission critical applications
Billing and Account Support
Business hours coverage
Business hours coverage
24x7 coverage
24x7 coverage
Expert Kafka Technical Support
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Business hours coverage
Unlimited support contacts
Unlimited support cases
24x7 coverage
Unlimited support contacts
Unlimited support cases
24x7 coverage
Unlimited support contacts
Unlimited support cases
Support for Self-Managed Components
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-
Custom Connectors
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-
Connect infrastructure only
Connect infrastructure only
Case Severity/Initial Response Times
- Critical Business Impact (P1) within 8 business hours
- Moderate Business Impact (P2) within 8 business hours
- Minimal Business Impact (P3) within 8 business hours
- General Guidance(P4) within 2 business days
- Critical Business Impact (P1) within 60 minutes
- Moderate Business Impact (P2) within 4 hours
- Minimal Business Impact (P3) within 8 business hours
- General Guidance (P4) within 2 business days
- Critical Business Impact (P1) within 30 minutes
- Moderate Business Impact (P2) within 2 hours
- Minimal Business Impact (P3) within 8 business hours
- General Guidance (P4) within 2 business days
Customer Success Technical Architect (CSTA)
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IncludedQuarterly technical wellness review & quarterly business review
Pricing
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Greater of $29 per monthOR
5% of monthly usage
Greater of $1,000 per monthOR
10% of first $50,000 of usage +
8% of next $50,000 of usage +
6% of next $900,000 of usage +
3% of usage over $1M per month