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Confluent Cloud Support

Kafka expertise at your fingertips

Confluent Cloud support plans

Free

Premier

Contact Us
Available for all customers
Recommended for experimenting & non-prod
Recommended for production applications
Recommended for mission critical applications
Billing and Account Support
Business hours coverage
Business hours coverage
24x7 coverage
24x7 coverage
Expert Kafka Technical Support
-
Business hours coverage
Unlimited support contacts
Unlimited support cases
24x7 coverage
Unlimited support contacts
Unlimited support cases
24x7 coverage
Unlimited support contacts
Unlimited support cases
Support for Self-Managed Components
-
-
Excludes KStreams
Full Support
Case Severity/Response Times
Priority level definitions
  • -
  • Critical Business Impact (P1) within 8 business hours
  • Moderate Business Impact (P2) within 8 business hours
  • Minimal Business Impact (P3) within 8 business hours
  • General Guidance(P4) within 2 business days
  • Critical Business Impact (P1) within 60 minutes
  • Moderate Business Impact (P2) within 4 hours
  • Minimal Business Impact (P3) within 8 business hours
  • General Guidance (P4) within 2 business days
  • Critical Business Impact (P1) within 30 minutes
  • Moderate Business Impact (P2) within 2 hours
  • Minimal Business Impact (P3) within 8 business hours
  • General Guidance (P4) within 2 business days
Named Customer Success Technical Architect (CSTA)
-
-
-
IncludedQuarterly technical wellness review & quarterly business review
Pricing
-
Greater of $29 per monthOR
5% of monthly usage
Greater of $1,000 per monthOR
10% of first $50,000 of usage +
8% of next $50,000 of usage +
6% of next $900,000 of usage +
3% of usage over $1M per month

Free

Available for all customers
Billing and Account Support
Business hours coverage
Expert Kafka Technical Support
-
Support for Self-Managed Components
-
Case Severity/Response Times
Priority level definitions
  • -
Named Customer Success Technical Architect (CSTA)
-
Pricing
-
Recommended for experimenting & non-prod
Billing and Account Support
Business hours coverage
Expert Kafka Technical Support
Business hours coverage
Unlimited support contacts
Unlimited support cases
Support for Self-Managed Components
-
Case Severity/Response Times
Priority level definitions
  • Critical Business Impact (P1) within 8 business hours
  • Moderate Business Impact (P2) within 8 business hours
  • Minimal Business Impact (P3) within 8 business hours
  • General Guidance(P4) within 2 business days
Named Customer Success Technical Architect (CSTA)
-
Pricing
Greater of $29 per monthOR
5% of monthly usage
Recommended for production applications
Billing and Account Support
24x7 coverage
Expert Kafka Technical Support
24x7 coverage
Unlimited support contacts
Unlimited support cases
Support for Self-Managed Components
Excludes KStreams
Case Severity/Response Times
Priority level definitions
  • Critical Business Impact (P1) within 60 minutes
  • Moderate Business Impact (P2) within 4 hours
  • Minimal Business Impact (P3) within 8 business hours
  • General Guidance (P4) within 2 business days
Named Customer Success Technical Architect (CSTA)
-
Pricing
Greater of $1,000 per monthOR
10% of first $50,000 of usage +
8% of next $50,000 of usage +
6% of next $900,000 of usage +
3% of usage over $1M per month

Premier

Contact Us
Recommended for mission critical applications
Billing and Account Support
24x7 coverage
Expert Kafka Technical Support
24x7 coverage
Unlimited support contacts
Unlimited support cases
Support for Self-Managed Components
Full Support
Case Severity/Response Times
Priority level definitions
  • Critical Business Impact (P1) within 30 minutes
  • Moderate Business Impact (P2) within 2 hours
  • Minimal Business Impact (P3) within 8 business hours
  • General Guidance (P4) within 2 business days
Named Customer Success Technical Architect (CSTA)
IncludedQuarterly technical wellness review & quarterly business review
Pricing

Resources

As a Confluent Cloud customer, you have a variety of resources to help you Stream On

  • Contact Us

    Do you have a sign-on, account management, or other non-technical issue? Contact us and we will respond within one business day.

  • Documentation

    Our user documentation provides answers to many of the most common questions. Try searching docs for your specific issue.

  • Community Slack

    Join the community channel on Slack for community-based support.

  • Cloud Status

    Check the status of the Confluent Cloud service for more information on service status and outages.