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Confluent for Insurance

Confluent’s data in motion platform powers event processing, real-time analytics, and insights to improve customer engagement and satisfaction, achieve operational efficiencies, and drive regulatory compliance.

Trusted by the World's Leading Insurance Companies

Set your data in motion to improve customer engagement and satisfaction, achieve operational efficiencies and drive regulatory compliance.

The digital world is reshaping the business model of the insurance industry. You need to reimagine customer service and experience and data is the catalyst for innovation and transformation. Unfortunately, your legacy data architecture can’t meet today’s need for speed, flexibility, and innovation.

Confluent delivers a data in motion platform based on Apache Kafka® that empowers insurers to easily access real-time events, unlock legacy data, integrate data silos and make them interoperable. This enables you to build innovative applications, deliver premium member experiences, mitigate cyber risk and meet stringent regulatory requirements.

How Confluent Can Help

Accelerate Claim Processing

Deliver a premium customer experience by moving claim processing from batch to real-time. Develop bots to handle low-value, low-risk claims to automate the process of claim verification. Reduce delays and costs while improving customer satisfaction.

Personalized Premiums

Enable new business models by offering personalized premiums based on real-time data collection from IoT devices. Offer a real-time quote system across digital channels to increase customer satisfaction and transparency.

Customer 360 and Predictive Support

Consolidate data from various disjointed systems to get a complete unified view of customers. Re-engage in a timely manner by sending notifications to cross-sell and upsell relevant services. Provide call center agents a complete and up-to-date view of the customer, reducing time to resolution. Develop Chatbots to resolve customer queries efficiently.

Real-time Analytics and Fraud Detection

Aggregate and build data lakes to analyze data in real-time. Accelerate time to insights with real-time analytics to enable faster executive decision making. Integrate into modern cloud-based services for data visualization and reporting. Analyze transactions in real-time to detect fraudulent transactions and send notifications. Perform fraud analytics to identify patterns.

Cyber Security and Regulatory Compliance

Capture data from all sources for centralized data management and identify real-time threats. Filter appropriate data for downstream analysis with specialized tools for security incident and event management (SIEM). Aggregate data to validate and conform to reporting standards. Build a centralized compliance hub to adhere to various regulatory requirements.

Explore Common Use Case Recipes

Go from idea to proof-of-concept with a toolkit of code samples for the most popular use cases in the insurance industry.

Automate Payment Verifications

Integrate and Offload Mainframe Data

Build Customer Loyalty Schemes

Detect and Analyze SSH Attacks


Detect a slow DDoS attack

Identify Firewall Deny Events

Integrate legacy messaging systems to Kafka

Create Personalized Banking Promotions

Industry Recognition

Why Confluent?

Leverage every data source across your firm to connect with your customers on a highly personalized level, retain their trust, and boost your profitability and market share.

Enhance Developer Innovation

Launch new services and features faster by building, testing, and deploying new microservices without risk to applications running in production. A decoupled architecture allows your developers to reliably use the most recent data (e.g., trial a spending analytics feature on a mobile payments app) to optimize testing which can result in reduced development time and costs

Operation Resiliency at Scale

Maintain streaming data platform uptime and enable consistency of guaranteed messaging order during data volume spikes (Confluent’s “exactly once” feature will ensure transactions such as fund transfers aren’t replicated). A robust architecture ensures high performance and scalability as data streaming volume, velocity, and variety grows through your organization.

Interoperability and Integration

Free your data sources locked in legacy architecture or business silos and stream data across the business in real time. You have the flexibility to deploy on-premises, in your public or hybrid cloud, from bare metal to Kubernetes, or leverage a fully managed, cloud-native service with Confluent Cloud.

Leverage Untapped Data in Analytics

Harness complex data from a variety of applications and services to power more sophisticated big data analytics (such as risk management or stress testing models) and make intelligent, time-critical business decisions to improve customer experience.

Manage Data Governance

Stream, process, and store data in compliance with regional regulatory requirements and customer SLAs from one seamless, highly secure enterprise-grade platform. Whether that’s creating an appropriate system of record for FINRA or complying with the latest ISO 20022 standards.

Fully Managed by Data Streaming Pioneers for Lower TCO

Built and managed by the original creators of Kafka, get support from the world’s foremost Kafka experts who will guide development as applications are built out to support your mission-critical initiatives. With usage-based billing in Confluent Cloud, you only pay for what you use.

Why Customers Love Confluent

Learn more about how Confluent is modernizing the way businesses run

Generali Switzerland

Generali

“As an insurer, at the end of the day, we have always been in a data industry. Our specialty is using data to price risk, and we are pretty good at it. Now, what we are getting better at is using data to engage with our customer.”

Pietro Carnevale, Director of Strategy and Innovation at Generali

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Learn more about how Confluent's event streaming technology is revolutionizing the way insurance companies run