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Digitizing Customer Experiences in the Travel Industry
Transform travel and vacation with data streaming. Modernize legacy systems and solve data infrastructure challenges with Confluent to enable better guest experiences.
Provide Seamless Guest Experiences, Anywhere in the World
Travel companies like cruise ships and airlines need to provide consistent experiences for their guests’ expectations. Gone are the days of calling a taxi in advance: today’s travelers want their ride within minutes and their data now.
However, typical legacy systems in place can’t cater to users’ needs. A seamless guest experience means having a customer’s latest information, and not just during batch data transfers when a cruise ship is docked, for example. Confluent Cloud’s data streaming platform unlocks new capabilities for customer experience across the travel industry.
Provide a more modern suite of customer-facing applications.
Cultivate real-time insights to serve customers better.
Provide consistent experiences for guests no matter where they created reservations.
Personalize recommendations based on analytics and customer-specific information.
Build with Confluent
This use case leverages the following building blocks in Confluent Cloud.
Reference Architecture
Terabytes of data flow through streaming pipelines that lower operational overhead and failure points. Travel companies can offload management of Kafka Connect with fully managed connectors, replicate data between ship and shore with cluster linking, and monitor via Health+, Prometheus, Grafana, and Datadog.
Types of data products include customer information and reservation updates, which can be consumed in real time by downstream mobile & web applications and customer service applications.
Stream governance ensures data quality and security as well as maintains a catalog of discoverable, reusable live data products for teams to leverage.