Launched in September 2022, Trust Bank (aka Trust) is Singapore’s first digitally-native bank—and Standard Chartered Bank's second digital banking venture.
The key driver behind the launch? To bring real tangible value to customers through the accessibility and convenience of digital banking. Trust is cloud-native and integrated with the FairPrice Group ecosystem – one of Singapore’s most extensive consumer ecosystems – to deliver a world-class customer experience and cutting-edge security, built on a foundation of real-time data.
Confluent empowers Trust to use an event-driven, modular banking system that can expand into the future—and makes it easy for teams within Trust to consume and share data to build completely new experiences and an entire financial ecosystem for its customers.
Revolutionizing Banking: How Trust Bank Is Moving the Needle
Today, customers control how they choose to bank. What does this mean for banks? They have the choice to reinvent themselves or fall behind the competition. That’s why forward-thinking financial institutions are innovating from the outside in—an approach that believes customer value creation, customer insights, and customer experiences are the keys to success.
This is why Standard Chartered, in partnership with FairPrice Group, chose to launch a digital bank with a cloud-native approach to deliver world-class customer experience and cutting-edge security—all while integrated into one of Singapore’s most extensive consumer ecosystems.
Enter Trust Bank.
Trust came shortly after Standard Chartered launched its first digital bank, Mox Bank, in Hong Kong in 2020.
But what does it take to run a digital bank? According to Trust’s CIO Rajay Rai, it takes an evolutionary and simplified event-driven architecture powered by data streaming.
“To ensure banks are constantly pushing boundaries when it comes to delivering real-time customer experiences, it’s important to leverage a decoupled architecture, which allows them to plug in, modernize, and keep growing in a resilient manner,” Rai explained.
“We have a central nervous system that we tap into. We don’t need to change every part of our data architecture just to plug something in. You plug in whatever you want and build as you go—just like building blocks. And everything you build is compatible,” he said. “It provides an exciting way to scale out and extend the architecture— ensuring our small teams can run things smoothly.”
Confluent enables this architecture for Trust.
“It’s like the electricity grid: the energy that flows across the organization, ecosystem, and platform,” Rai said.